Last Updated: September 2026
At REORVA, we carefully inspect and select every item before listing it for sale. Our products are primarily curated thrift and pre-loved fashion pieces, and each item is individually described and photographed.
1. Condition of Products
We only list items that meet our quality standards. Product descriptions and photographs are provided to help customers understand the item’s condition, size, color, and appearance before purchasing.
Because our products are pre-loved and often one-of-one pieces, minor signs of previous use may naturally be present and are not considered defects when reasonably disclosed in the product listing.
2. Returns
We accept returns only in cases where:
- The item received is significantly different from the product description or photographs; or
- The wrong item was sent; or
- The item has an undisclosed significant defect.
To request a return, please contact REORVA within 48 hours of receiving your order.
Please provide your order number and clear photographs showing the issue.
3. Items That Cannot Be Returned
Returns are generally not accepted for:
- Change of mind
- Incorrect size selection when the correct size was shipped
- Minor signs of normal wear associated with pre-loved clothing
- Differences in color caused by lighting or individual screen settings
- Items that have been worn, washed, altered, damaged, or otherwise used after delivery
4. Return Conditions
If a return is approved, the item must be returned in the same condition in which it was received.
REORVA may refuse a return if the item has been altered, damaged, washed, worn, or otherwise changed after delivery.
5. Refunds
Once an approved return is received and inspected, we will inform you whether the refund has been approved.
Approved refunds will be processed using the original payment method where reasonably possible. For Cash on Delivery orders, REORVA will provide instructions for the applicable refund process.
Shipping or delivery charges may not be refundable unless the return is due to an error by REORVA or another circumstance where a refund of such charges is appropriate.
6. Return Shipping
If the return is approved because REORVA sent the wrong item or the item has a significant undisclosed defect, REORVA will provide instructions regarding return shipping.
For returns arising for reasons not covered by this policy, return shipping costs may be the customer’s responsibility.
7. Exchanges
Because many REORVA products are unique, one-of-one pieces, exchanges may not be available. Where an exchange is not possible, an approved refund will be handled according to this policy.
8. Contact Us
For return or refund requests, please contact:
REORVA
Address: Unique Center, A-17/A, Gulshan Iqbal, Block 10-A, Main Rashid Minhas Road, Karachi, Pakistan
Email: hello@reorva.com
Phone: +92 318 1239156