Last Updated: September 2026
At REORVA, we aim to deliver curated thrift and pre-loved fashion to customers in Pakistan and, as our international service expands, to customers in selected countries worldwid
1. Order Processing
Orders are processed after confirmation of the order.
We may contact customers by phone or WhatsApp to confirm order details, particularly for Cash on Delivery orders.
Processing times may vary depending on product availability and order volume.
2. Domestic Shipping — Pakistan
REORVA offers delivery within Pakistan.
Shipping charges and available delivery services will depend on the customer’s location and will be communicated or displayed during the ordering process.
3. International Shipping
REORVA intends to expand international delivery, including to markets such as:
- United Arab Emirates (UAE)
- United Kingdom (UK)
- United States (USA)
- Other selected international destinations
International shipping availability may depend on the destination, courier service, customs requirements, and applicable restrictions.
Where international shipping is available, the applicable shipping charges and delivery options will be communicated or displayed before the order is completed.
4. Delivery Time
Delivery times vary depending on the destination, courier service, customs processing, weather, public holidays, and other circumstances beyond REORVA’s control.
International orders may require additional time due to customs clearance and border procedures.
Any delivery time provided by REORVA is an estimate and is not a guaranteed delivery date.
5. Shipping Charges, Customs & Duties.
Shipping charges depend on the destination, package size, weight, and selected delivery service.
For international orders, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-country fees, unless otherwise stated at checkout.
These charges are determined by the destination country’s authorities and are outside REORVA’s control.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, postal code, and contact number.
REORVA is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.
7. Order Tracking
Where tracking is available, tracking information may be provided after the order has been dispatched.
Customers may contact REORVA for assistance regarding their order or delivery status.
8. Delayed or Failed Delivery
Delivery may occasionally be delayed due to courier delays, customs procedures, weather conditions, public holidays, strikes, road closures, or other unforeseen circumstances.
If a delivery attempt fails, the customer may be contacted by the courier or REORVA to arrange further delivery where possible.
9. Damaged or Incorrect Items
If you receive an incorrect item or an item with a significant undisclosed defect, please contact REORVA within 48 hours of receiving your order.
Please provide your order number and clear photographs of the issue.
For further information, please see our Return & Refund Policy.
10. Contact Us
For shipping or delivery questions, please contact:
REORVA
Address: Unique Center, A-17/A, Gulshan Iqbal, Block 10-A, Main Rashid Minhas Road, Karachi, Pakistan
Email: hello@reorva.com
Phone: +92 318 1239156